Lock It Lending Case Study

Industry

Financial Services

Challenge

Loan officers (LOs) were facing labor shortages and were overwhelmed with managing lead generation. They spent too much time cold-calling leads from a purchased lead pool, which impacted their productivity and led to cost inefficiency due to the difficulty in converting cold leads into warm, qualified prospects.

Results

In just 3 weeks of launching, the Helport AI agents significantly improved lead conversion rates by efficiently generating warm leads, allowing LOs to focus on closing deals. The scalable solution and ongoing support provided by Helport ensured maximum operational efficiency.

Key Product

Product one

www.lockitlending.com

105%

Average number of appointments set per day

20%

AI Knowledge Base Coverage Rate

40%

Knowledge Base Accuracy Rate

"Helport has revolutionized our calling process. The AI-driven insights personalize each conversation, significantly improving our conversion rates. The platform’s seamless integration with our CRM has saved us both time and effort, and the ongoing support from the Helport team has been invaluable. We highly recommend Helport for enhancing calling efficiency — it’s truly a game-changer!"

Henry Do

Branch Manager at Lock It Lending

BPO Plus Helport.AI

Helport is a leading provider of AI-driven outsourcing solutions designed to enhance operational efficiency and improve lead conversion rates for various industries.

The Challenge

Lock It Lending's loan officers were struggling with labor shortages and an overwhelming amount of lead generation tasks. They were spending excessive time cold-calling leads from a purchased lead pool, which hindered their productivity and led to cost inefficiency. The difficulty in converting these cold leads into warm, qualified prospects was a major pain point, affecting their overall performance and ROI.

The Solution

Lock It Lending discovered Helport's BPO Plus AI model, which offered a tailored AI-powered Knowledge Base for loan officers and brokers. After considering various solutions, they chose Helport for its ability to empower outsourced agents with intelligent engagement capabilities, enhancing the quality of interactions with potential clients. Henry Do, Branch Manager at Lock It Lending, stated, “Helport has revolutionized our calling process. The AI-driven insights personalize each conversation, significantly improving our conversion rates. The platform’s seamless integration with our CRM has saved us both time and effort, and the ongoing support from the Helport team has been invaluable. We highly recommend Helport for enhancing calling efficiency—it’s truly a game-changer!” The integration of Helport allowed Lock It Lending to efficiently set appointments and convert leads at a higher rate.

The Results

After implementing Helport's solution, Lock It Lending saw substantial improvements within just 3 weeks. The AI agents generated warm leads more efficiently, allowing loan officers to concentrate on closing deals. The average number of appointments set per day increased by 105%, showcasing the effectiveness of the AI sales call assistant. The AI Knowledge Base Coverage Rate improved to 20%, and the Knowledge Base Accuracy Rate reached 40%. These metrics underscored the enhanced operational efficiency and lead conversion capabilities that Helport brought to the table, delivering a far greater ROI than simply purchasing leads.